Client Complaint Process

Raise your complaint here and our support team will get back to you promptly.
TECHTRADE

Complaint Resolution Process

Sanchit Financial and Management Services Limited is a SEBI registered Stockbroker (SEBI Registration No. INZ000295835), BSE Member (6929), NSE Member (08039), and MCX Member (57415). The company acts as an intermediary for placing buy and sell orders on behalf of clients in the Capital Market and Commodity Market.

The quality of customer service and the ability to resolve queries depend on the information provided by clients. All issues are addressed on a best-effort basis to ensure a seamless and satisfactory experience for our customers.



    Dealing Executive The customer can approach customer support help desk Ph. no. 0141-3561934 / or by sending an email on the exclusive email id: – grievances@techtrade.in. Or register a complaint through “complaint box”. A ticket will be raised through every mode of complaint. Please mansion Client Code, Client Name and detailed complaint.
    Head Office in Charge: If not responded within one working day then we have one dedicated Operations manager who can be contacted over telephone in order to escalate the matter Name of Head of Client Servicing Mr. Ajay Kumar Yogi Telephone No.: 7792022561 Email ID: cs@techtrade.in
    Compliance Officer: If not responded within 3 working day then we have one dedicated Compliance Officer who can be contacted over telephone in order to escalate the matter Name of Compliance Officer : Miss Sapna Chahuan Telephone No.: 0141-3561934 Mobile No.7792022561 Email ID: compliance@techtrade.in

    Managing Director: If not responded within 5 working day then we have one dedicated Managing Director who can be contacted over telephone in order to escalate the matter
    Name of Managing Director : Mr. Praveen Kumar Agarwal Mobile No. 7300006530 Email ID: praveen@techtrade.in

    This information is provided to all clients at the time of account opening. In case of any issues, clients should first contact our Helpdesk Team. If the Helpdesk is unable to resolve the issue, it will be escalated to the Operations Manager. If the Operations Manager is also unable to resolve the matter, it will be further escalated to the Compliance Officer, and finally, if required, to our Managing Director. The Compliance Officer maintains records of all complaints and the actions taken for redressal. Where necessary, a separate file is maintained for each complaint.

    If you are not satisfied with the resolution provided by us, you may contact the concerned Exchange:

    • MCX (Multi Commodity Exchange of India Ltd.)
    • Website: www.mcxindia.com
    • Email: grievance@mcxindia.com
    • Contact No.: 022-66494000
    • NSE (National Stock Exchange of India Ltd.)
    • Website: www.nseindia.com
    • Email: ignse@gmail.com.in
    • Contact No.: 1800-266-0050
    • BSE (Bombay Stock Exchange Ltd.)
    • Website: www.bseindia.com
    • Email: is@bseindia.com
    • Contact No.: 022-22728097 / 022-22728517
    If your complaint is not redressed at the level of the Stock Broker or Stock Exchange, you may approach SEBI and lodge your complaint on SCORES (SEBI Complaints Redress System), a web-based centralized grievance redressal system, at: https://scores.gov.in
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