Escalation Matrix
An escalation matrix is a structured process that outlines how issues should be escalated based on their urgency and impact.
Investor Complaint Escalation Matrix
| Details of | Contact Person | Address | Contact No. | Email Id | Working Hours |
|---|---|---|---|---|---|
| Customer care | Mr. Boby Jha | F-116, City Plaza, Space Cinema, Bani Park, Jaipur, Rajasthan – 302016 |
0141-3561934 | boby.jha@techtrade.in | 09:00 AM TO 05:00 PM |
| Head of Client Servicing | Mr. Ajay Kumar Yogi | F-116, City Plaza, Space Cinema, Bani Park, Jaipur, Rajasthan – 302016 | 0141-4051456 | ajay.kumar@techtrade.in | 09:00 AM TO 05:00 PM |
| Compliance Officer | Miss Sapna Chouhan | F-116, City Plaza, Space Cinema, Bani Park, Jaipur, Rajasthan – 302016 |
0141-3561934/7792022561 | sapna.chauhan@techtrade.in | 09:00 AM TO 05:00 PM |
| Director | Praveen Kumar Agarwal | F-116, City Plaza, Space Cinema, Bani Park, Jaipur, Rajasthan – 302016 |
7300006530 | Praveen@techtrade.in | 09:00 AM TO 05:00 PM |