Escalation Matrix
An escalation matrix is a structured process that outlines how issues should be escalated based on their urgency and impact.
Investor Complaint Escalation Matrix
| Details of | Contact Person | Address | Contact No. | Email Id | Working Hours |
|---|---|---|---|---|---|
| Customer care | Miss Khushi Agarwal | 414, 4th Floor, City Plaza, Space Cinema, Bani Park, Jaipur, Rajasthan – 302016 | 7230049300 | CS@techtrade.in | 09:00 AM TO 06:00 PM |
| Head of Client Servicing | Mr. Ajay Kumar Yogi | 414, 4th Floor, City Plaza, Space Cinema, Bani Park, Jaipur, Rajasthan – 302016 | 0141-4051465 | Trading@techtrade.in | 09:00 AM TO 06:00 PM |
| Compliance Officer | Madan Lal Kumawat | 414, 4th Floor, City Plaza, Space Cinema, Bani Park, Jaipur, Rajasthan – 302016 | 7300006530 | Compliance@techtrade.in | 09:00 AM TO 06:00 PM |
| Director | Praveen Kumar Agarwal | 414, 4th Floor, City Plaza, Space Cinema, Bani Park, Jaipur, Rajasthan – 302016 | 9982271000 | Praveen@techtrade.in | 09:00 AM TO 06:00 PM |
In absence of a response/ complaint not addressed to your satisfaction, you may lodge a complaint with